At FEHA’S COLLECTION, customer satisfaction is our top priority. However, as we operate a custom-made online shop, please note that we do not offer returns or refunds except under specific conditions outlined below.
- No Return Policy
- We do not accept returns for any products once delivered.
- Since our items are custom-made, each order is specially designed and prepared for the customer, making it ineligible for return.
- No Refund Policy
- We do not offer cash refunds or money-back guarantees.
- Once the order is confirmed and processed, payment is considered final and non-refundable.
- Replacement Policy (Within 3 Days of Delivery)
Customers may request a replacement within 03 days of receiving the product only under the following conditions:
(a) The product is delivered defective or damaged.
(b) The wrong size was delivered compared to the confirmed order.
(c) An incorrect product was delivered.
(d) The product has a quality fault that does not meet the description provided.
- Important Notes
- Customers must notify us within 3 days of delivery with proper proof (unboxing video/pictures).
- Replacement will be processed after proper verification by our team.
- Products must be unused, unworn, and in their original condition to qualify for replacement.
- Shipping costs for replacement may be discussed depending on the case.
In summary:
We do not have any return or refund policy. We only offer replacement within 3 days in case of defect, wrong size, wrong product, or quality fault.
